Your order will shipped through Australia Post- dispatched usually within 2 business days. If we are experiencing longer dispatch times, you will be notified immediately.
You will receive a tracking number for your order once posted.
If you wish to arrange a return or exchange please contact us either through our website, Facebook or Instagram.
Attempting to return an item in without prior approval can result in the return being rejected. Please make sure items are returned in original condition with all original garment tags attached.
Your return will NOT be approved unless you have followed our terms of return. Customers are responsible for all shipping and handling costs including return postage.
EXCHANGES AND REFUNDS
Please allow 14 days for your exchange to be processed and re-delivered. Refunds will only be offered on faulty items, wrongfully described items or if we are unable to fulfil your order due to stock availability.
No return/exchange/refund are accepted on sale items.
Our customer service team are happy to answer any size or fabric related questions to ensure you purchase the correct size.
This refund policy applies to change of mind purchases as well unless the product description or image does not reflect the item received.
All exchanges are subject to availability. You must receive approval of an exchange from our team before you send your exchange to us. Please make sure items are returned in original condition with all original garment tags attached.
All sale items are non refundable or exchangeable unless found faulty. Should you find your garment is faulty, we will accept faulty returns and assessments for up to 3 months after purchase.
CHANGES TO YOUR ORDER
If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied, if your purchase has been shipped no changes can be made to your order.
OUT OF STOCKS
We update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.